Investing In Your Baristas, Part II: Retaining Employees


Last time, Matt discussed how to hire and train a great team of baristas in Part I of this series. This time, he covers another side of managing baristas: how to retain them. Compensation What often comes to mind when thinking of why workers remain with a café is monetary compensation. However, there is much […]

Investing In Your Baristas, Part I: Hiring & Training A Great Team


For all of you shop owners and managers out there, it is important to understand the responsibilities of a barista and of finding great employees to work in your operation. Your employees will be making all of your beverages and food items. You must hire people who share the same passion for quality that you […]

Developing Good Employees (Part II)

stocking up

Delegating Activities Your goal as a manager should be to delegate as many of the operational functions as possible to your employees. In other words, you want to get out of working in the business, and be working on the business. Following are some examples that will help you understand how to do this. When […]

Developing Good Employees

black coffee

How do you develop good employees? There are some basic philosophies about managing employees that you need to understand. The first thing you need to realize is: the strong-arm style of management just doesn’t work! If you declare yourself supreme tyrant, if you are condescending, demanding, unappreciative, and mange by intimidation, we can almost guarantee […]

So You’re Opening a Coffee Shop…

Coffee Shop

Start-Up Timeline and Checklist for a New Retail Coffee Business Starting a new business takes time, careful planning, and budgeting. Just figuring out where to begin can be a daunting task! We’ve put together a rough timeline for those looking to take their first steps in opening your specialty coffee shop: Coffee Workshops and barista […]

Sample Workshop Schedule


6 Day Workshop Bundle Overview Please note: this is a sample schedule to give you a picture of what to expect during our workshops, but is subject to change. Day 1 – Business Workshop (Starts at 8am) Coffee + Pastries Courtesy of ABCs Welcome/Introductions Finding a Great Location Negotiating a Lease Business Planning 10 Essentials […]

About Our Training

American Barista and Coffee School

Coffee Business Start-Up and Barista Training The American Barista & Coffee workshops are designed to give you or your staff the information and training needed to succeed in today’s highly competitive retail specialty coffee market. Workshop sessions include lectures and demonstrations followed by hands-on practice. Our small workshop sizes ensure a personalized experience led by […]