A Coffee Shop Employee Handbook

The first time you need an employee handbook, it’s already too late

No coffee shop owner sets out to have problems with employees. When you’re just starting out, an employee handbook can seem unnecessarily formal. But that mindset is setting you up for massive headaches later on. Having an employee handbook from day one is instrumental to building a healthy team in the long run.

 $499  $299

Consistency Bundle

Consistency is one of the most valuable things you can bring to your employees, customers, yourself. Preempt legal trouble, set clear expectations, and motivate customers to keep coming back. Your employee handbook and operations manual are the rocks you build a healthy and less stressful coffee shop experience on. This bundle includes: 

 $858  $449

Trusted by over 300 coffee shops

Our template has formed the basis for over 300 coffee shop’s employee handbooks, saving thousands of hours of labor and stress.

"Saved me so much time and trouble. The very first problematic employee I had, all I had to do was point to the handbook to correct the situation."
even keel
Jennifer Jenkins
Portland, OR

Reassurance from people who Have made hundreds of employee handbooks

Making good employee handbooks is hard. We used to create them as consultants, and it always took hours upon hours. Now, we offer our template to all coffee shop owners at a fraction of the cost. It includes all the essential sections, so you can be sure nothing is going amiss.

"I was a manager of another cafe years ago, and it took me weeks to finish our employee manual (and even then, it wasn't very good). This has been incredibly useful and the best investment of a couple hundred bucks I've ever spent."
Anthony Bianco
John Mayweather
Missoula, Montana

Stay ahead of problems

Setting clear expectations from as early as your first hire means there is no ambiguity about your policies as your team grows. It also ensures you can avoid awkward conversations about things like lateness, phones, or dress code. Once it’s in your handbook, you can always refer back to it.

Avoid legal trouble

Our handbook template can help you develop a crucial tool to settle labor disputes before they spiral out of control. A fully fledged labor lawsuit can sink an entire coffee operation. Don’t let it happen to you.

What You'll Find Inside


  • We Support Each Other
  • Changes in Policy
  • Employment Applications
  • Employment Relationship
  • Team Member Defined
  • Team Member Status

Standards of Conduct

  • Harassment and Discrimination Free Workplace
  • Team Member Representation
  • Substance Abuse
  • Social Media
  • Internet and Cell Phone Use

Team Member Communications

  • Staff Meetings
  • Updates and Information
  • Open Door Policy

Employment Policies

  • Non-Disclosure of Confidential Information
  • Outside Employment
  • New Team Member Orientation
  • Punctuality and Attendance
  • Employment Termination
  • And much more...

Compensation Policies

  • Wage and Salary Increases
  • Timekeeping
  • Overtime
  • Paydays

Benefits and Services

  • Leave
  • Civic Responsibility
  • Holidays
  • Workplace Accident Coverage
  • Health Insurance
  • Team Member Discounts

Developed & Templatized by Coffee Shop Professionals

Over the course of 30 years of coffee entrepreneurship, managing over 7 cafes, and starting a coffee and education business, we’ve learned a ton about the importance of having employee guidelines and policies in which to hold your employees accountable for their actions and policies to hold people to. We’ve worked with HR professionals and lawyers to craft this very same employee handbook that we use in our cafes, and have made it available at a much lower price to save other coffee shop entrepreneurs the hassle and trouble we’ve gone through to create it. With a one-time investment, you can save yourself and your management many hours of labor and trouble of having to create a handbook of your own. Simply purchase, download, and edit as needed. Or don’t, take our policies straight as they are and you’re done in 5 minutes. 

bruce milletto
Bruce Milletto
matt milletto
Matt Milletto

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Essential Documents Bundle

You may not realize it now, but one of the keys to a successful coffee business is writing things down. This bundle gets you the three most important documents for opening and running your business. Clear up your concept, avoid legal battles, and ensure a great customer experience. You’ll get: 

 $1347  $699

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5 Lessons Before you Open a
Coffee Shop

Are you ready to open a coffee shop? We'll send you our ebook along with 5 of our best pieces of advice to help you prepare.

5 Lessons Before You Open A
Coffee Shop

Are you ready to open a coffee shop? We'll send you our ebook along with 5 of our best pieces of advice to help you prepare.