Structure and Simplicity:

Operations Manual Template

Our retail operations manual template is designed specifically for retail coffee businesses.  includes new employee training checklists, open and closing shift checklists, standard beverage guide, protocols for cleaning and maintaining machinery, and more! 

topics Covered

Training Checklists

Name/Date/Completed By
Managers/Trainers Initial Boxes Upon Completion
Before they work behind the bar Introduction – Day 1 & 2
Review Offerings
Opening Shift w/Trainer
Point of Sale (POS)
Behind the Bar: Days 3-6
Intro to the Equipment
Into to Processes
Coffee Brewing
Tea & Non-Coffee Beverages
Food Preparation
Closing Shift w/Trainer

Shift Checklists

Opening Shift Checklists
Opening Tasks List
Opener End of Shift Tasks
Closing Shift Checklists Closer End of Day Tasks Weekly Cleaning Tasks and Initial Boxes Checklist

Beverage Guide

Espresso and Coffee Beverages

Detailed instructions on how to uniformly make all typical coffee bar beverages, and space for you to add your own custom specialty beverages

Notes on syrups and sauce portions
Iced Drink Preparation
Non Coffee Beverages
Brewed Coffee Guide

Maintaining Machinery Guide

Batch Brewer Cleaning Protocol

Backflushing and Daily Maintaining of Espresso Machine
Espresso Steam Wands

how it can help

Every customer has the potential to become a regular. It’s vital to have consistency in how things are done. This operations manual will ensure…

  • Drinks are made exactly the same, no matter who is working behind the bar
  • All of your employees receive the same training. No miscommunications.
  • Everyone's day-to-day tasks become clearly outlined and communicated.

Developed & Templatized by Coffee Shop Professionals

Over the course of 30 years of coffee entrepreneurship, managing over 7 cafes, and starting a coffee and education business, we’ve learned a ton about the importance of having employee guidelines and policies in which to hold your employees accountable for their actions and policies to hold people to. We’ve worked with HR professionals and lawyers to craft this very same employee handbook that we use in our cafes, and have made it available at a much lower price to save other coffee shop entrepreneurs the hassle and trouble we’ve gone through to create it. With a one-time investment, you can save yourself and your management many hours of labor and trouble of having to create a handbook of your own. Simply purchase, download, and edit as needed. Or don’t, take our policies straight as they are and you’re done in 5 minutes. 

bruce milletto
Bruce Milletto
Founder
matt milletto
Matt Milletto
CEO

Why this is probably the best investment you can make

Every customer interaction has the possibility to be a lifetime customer that will provide your coffee shop with thousands of dollars over the course of their lives. This is why it is so important to have consistency amongst your employees, and it’s almost impossible to achieve consistency without ground rules and policies to abide by.

By providing a framework for your employees to live by, there will be a set foundation of how they interact with customers, and amongst each other to create a cohesive, happy work environment that ultimately the customers WILL notice. Furthermore, if you’ve ever managed a team of people without a handbook, you’ll surely understand the headaches that can easily be prevented with this simple, small, one-time investment. We are here to help you – trust us, this employee handbook is designed to make your world a million times simpler. You won’t regret it. 

Busy cafe

Others Say

tasting

I needed something like this for my small coffee shop. We only have a handful of employees but I knew it was important to be sure they were all held to the same standard, for my customers to be able to expect the same drink every time they came in. 

Jerry Tan
Los Angeles, CA

$199 and I didn’t have to think about all of the things I needed to get done? Opening and closing lists, drink standards, AND training manual? You’ve got to be kidding me! Take my money now! 

Max Dekay-Villanueva
Rochester, NY

barista workshop

Only $199

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  • Within 30 Days Of Purchase
  • All that's required: tell us what didn't work for you, and what we'd need to improve
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