Operations Manual Template
Our retail operations manual template is designed specifically for retail coffee businesses. The perfect compliment to our Employee Handbook – simply download, edit, print, and staple to provide a 19 page guide that establishes standards for employees to follow every day. Includes station workflow assignments, new employee training checklists, open and closing shift checklists, standard beverage guidelines, protocols for cleaning, maintaining machinery, customer service expectations and more!
how The Operations Manual Can help
Every customer has the potential to become a regular. It’s vital to have consistency in how things are done. This operations manual will ensure…
Developed & Templatized by Coffee Shop Professionals
Over the course of 30 years of coffee entrepreneurship, managing over 7 cafes, and starting a coffee and education business, we’ve learned a ton about the importance of having guidelines and policies in which to train your employees to work cohesively and for each to understand exactly what is expected of them, day in and day out. We own and operate coffee bars of our own, and these are the very same guidelines and principles that we hold our own employees to, and expect them to adhere to. With a one-time investment, you can save yourself and your management many hours of labor and trouble while simultaneously ensuring that your customers will receive the same drinks each time, regardless of who makes them. Simply purchase, download, and edit as needed. Or don’t, take our guidelines straight as they are and you’re done in 5 minutes.
Why this is probably the best investment you can make
Every customer has the possibility to be a lifetime customer that will provide your coffee shop with thousands of dollars over the course of their lives. This is why it is so important to have consistency amongst your employees, and it’s almost impossible to achieve consistency without ground rules and policies to abide by.
By providing a framework for your employees to live by, there will be a set foundation of how they interact with customers, work cohesively as a unit, and understand exactly what is expected of them. This operations manual is intended to ensure that your day to day operations are written down clearly and effectively, so that your employees simply can follow a checklist of “here’s what is expected of me today” – and also, when it comes to drink building, you’ll rest easily at night knowing that there are guidelines that your baristas are expected to follow, so that each drink is made consistently the same, regardless of who made what. Great work structure is essential to creating a cohesive, happy work environment that your customers WILL notice. Furthermore, if you’ve ever managed a team of people without a structure, you’ll surely understand the headaches that can easily be prevented with this simple, small, one-time investment. We are here to help you – trust us, this operations manual is designed to make your world a million times simpler. You won’t regret it.
I needed something like this for my small coffee shop. We only have a handful of employees but I knew it was important to be sure they were all held to the same standard, for my customers to be able to expect the same drink every time they came in.
Los Angeles, CA
I didn’t have to think about all of the things I needed to get done! Opening and closing lists, drink standards, AND training manual? You’ve got to be kidding me! Take my money now!