Most coffee shop owners put off hiring a manager for too long, but it’s easy to understand why. Hiring a manager requires a ton of trust. A manager is essentially a surrogate “you” as a coffee shop owner. How do you even begin to find someone who can do what you do? The truth is, …
4 Essential Coffee Shop Manager Interview Questions Read More »
Your coffee shop’s team is the most important part of your business to invest time and effort into. Equipment can break, foot traffic can change, deliveries can be late, but a good team can make the best out of any problem. Even if you think you’re a great manager, there’s only so much you can …
Once you’ve hired the right person, how do you develop them into a good employee? There are some basic philosophies about Management Skills that all coffee shop owners need to understand. The first thing you need to realize is: the strong-arm style of management just doesn’t work! If you declare yourself supreme tyrant, if you are …
How do you train and develop memorable employees? That is the importance of having a well-thought-out Employee Handbook “I used to manage a coffee shop. The owner tasked me with writing an employee handbook that ended up taking weeks of my time and I’m not even confident I did that great of a job. It’s …
For all of you shop owners and managers out there, it is important to understand the responsibilities of coffee shop hiring – ie. finding a great barista, a great supervisor, or manager to work in your operation. Your employees will be making all of your beverages and food items. You must hire people who share …
Investing In Your Baristas: Hiring & Training A Great Team Read More »
Turnover in employees in the service industry can be quite high, but the right questions can help you find a good, lasting fit for your team. Whether you’re hiring for a leadership position or entry level, these interview questions will help make the hiring process go smoothly, quickly, and efficiently: Phone Screening Questions Are the …
Interview Questions for the Specialty Coffee Industry Read More »